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What is PersonalShopper.ch?


Personalshopper.ch is an online shopping service. Through our site you can order from your favorite grocery stores and your Personal Shopper will make shopping and you will bring home at request.



Where is PersonalShopper.ch currently available?


Currently the service is available in the Ticino area.



From which market can I order?


You can order from most grocery stores in your city including Manor, Migros, Coop and many more. Personalshopper is an independent business and is not necessarily sponsored, or affiliated with the stores listed on this site.



What's the difference between Partner and No Partner?


By ordering from the store partner, you will only pay the cost of delivery, without any additional fee



What is Personal Store?


With Personal Store you decide where to buy your items. You write the desired store and enter the products you want in the shopping cart; your Personal Shopper will take care of your purchases and you hand them wherever and whenever you want.



Can I order from more markets?


Sure, you can order at the same time how many shops prefer.



How fast do you deliver?


We have two delivery modes: Scheduled (after 2 hours), and Express (in less than 2 hours).



How much does delivery cost?


Scheduled mode 6.50 CHF and Expres mode 9.50 CHF . The site will charge 10% commission on the total expenditure. In case of a partnership with the store, you will pay only the cost of delivery.



Do you have a complete inventory of the markets?


On our site you can find most of the products available in stores, but if you don’t find what you are looking for, add it to your order and your Personal Shopper will take care of buy it.



What shall i do if I can't find a product in your catalog?


Below each category you will always find an empty box where describe the product you are looking for. You can also upload a photo of the product if you want.



How do I report a problem with my order?


If you have a problem with your order, please tell us! After your order is delivered, you will receive an email inviting you to 'Review' your Personal Shopper. If everything goes well you can tell us then. If there is an issue with your order, you can tell us at that time too.



Product prices are equal to those of supermarkets?


For technical reasons our prices are different from those of supermarkets being impossible for us to keep constantly updated prices but we strive daily to ensure that they are as similar as possible. For this reason, on our site you will find estimated prices but you will ever pay the ammount that your Personal Shopper will pay at the market.



Can I become a Personal Shopper?


Sure! Go on Become a Personal Shopper and send us an email with your data.



What are your delivery hours?


Our Personal shopper deliver from 9 am to 10 pm from Monday to Saturday according to the shop opening hours.



What types of payments do you accept?


We accept payments with credit cards, debit cards and PayPal. It is not possible to pay cash on delivery.



How can I receive a receipt?


After each order you will receive a receipt to your email address. Also all your orders will be recorded in your personal area on our website.



Can I purchase alcohol and tobacco?


Personalshopper. ch does not sell tobacco to company policy. The sale of alcohol is restricted to adults. In case of purchase of alcohol at the time of delivery you have to prove to be older by a valid ID.



When can I use Personalshopper?


personalshopper.ch is available 24 hours a day, 365 days a year.



Who are the Personal Shoppers?


The Personal Shopper are self-employed carefully selected and trained by our Coach Shoppers.



How do I communicate with my personal shopper?


You can always communicate with your personal shopper directly with the phone.



Should I leave a tip?


Tipping is not obligatory but is always welcome. personalshopper.ch leaves 100% of tips to Personal Shoppers.



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